Watson Thomas Solicitors is Awarded the Lexcel Quality Mark
We are delighted to announce that Watson Thomas Solicitors have been awarded the Law Society’s practice management standard, Lexcel.
Lexcel is the Law Society's quality mark for practice management and client care. It demonstrates a firm’s commitment to consistently deliver services that meet client expectations, improve overall satisfaction and assist in regulatory compliance.
To achieve the Lexcel accreditation, law firms must demonstrate that they have robust policies, plans and procedures in the following seven areas: structure and strategy; information management; people management; risk management; client care; and file and management.
Our staff have taken immense pride in working together to achieve Lexcel and we have no doubt that it will help us to serve our clients better by attracting and retaining the very best solicitors who are experts in family and child law. Our staff are motivated, feel in control of their work, and know that we have the foundations in place to deliver an exceptionally high-quality service to our clients.
Becoming Lexcel accredited demonstrates our commitment to delivering the best quality service in our legal practice and assures our clients they will receive only the highest quality care.
At Watson Thomas our staff can work from home and access all systems so even if all are required to self-isolate this will not affect the day-to-day running of your case. We can also hold appointments via telephone and video link as needs be to ensure that your service is not interrupted.