Watson Thomas Solicitors Celebrate 6 Year Anniversary
With Watson Thomas approaching its 6th Anniversary in May, we spoke to Rachel Watson, the Managing Partner to find out some more about how Watson Thomas has evolved and grown.
Why did you first decide to start your own company?
I have always felt a great level of satisfaction and achievement from my job, yet I felt as though the overall service we provide to our clients could be greatly improved upon. I felt uncomfortable with the more old-fashioned approaches adopted by some high street firms and felt that there must be a need for a modern, fresh service, where clients can receive down to earth advice, understand their costs and feel able to approach and work with their legal team.
How have you seen Watson Thomas Solicitors grow and change over the years?
When I first set up Watson Thomas, I was working from my spare bedroom, in a state of what can only be described as “organised chaos”. Fortunately, things progressed very quickly from there. The demand for the service we offered was so great that we moved from my spare bedroom within a week, to a serviced office and then into our own self-contained office. Eventually we outgrew that office and moved to our current head office in Kings Road, Fleet. We now have a team of 17 people and have expanded to Haydon Place in Guildford. This rate of expansion was never anticipated in the first business plan I drafted on a train on the way home from Court one day!
What do you think has made Watson Thomas Solicitors so successful?
Our strapline is “a Clear Approach to Family Law” and this is paramount to our success. The whole team knows that we strive to offer a service that relives the client of their stresses and strains the moment they pick up the phone or walk through the door. It’s small things such as the warm welcome (and amazing coffee) our lovely Receptionist Kate provides to new clients, down to the returning every call and email that day and keeping our clients updated at all stages. The clients feel that they can place their absolute trust in us and they like working with us. This leads to a great level of camaraderie in the office which passes on to the clients.
What challenges have you faced over the past six years?
For me the challenge has never been with the work, I love my job as a solicitor but Law School doesn’t prepare you for managing a business. At every stage of expansion there is doubt, but with the benefit of some great people behind me including my business partner Samantha Armour and my husband, Richard Owen-Thomas, we have managed to ensure that slow but steady organic growth has led to a sustainable and ever developing business we can be proud of.
What is next for Watson Thomas Solicitors?
We continue to strive to improve the service we are providing to our clients. This includes online booking systems, flexible appointments, a greater variety of service and most importantly, continuing to provide the great level of service which delights our clients. I can’t wait to see what the next six years will bring for us.